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Application Support Representative


Posted: 01/18/2019 Industry: Admin Tech Job Number: 000004968

Are you a Our growing client in the Atlanta area is looking for a Technical Support Representative to join their team. This position is an entry level position with potential to grow within the company and high visibility with the Executive team.

Position Title: Application Support Representative

Responsibilities include:
  • Document product defects and requests by clients in issue tracking system.
  • Complete product change requests.
  • Perform product setup and configuration.
  • Resolve customer service requests within established troubleshooting procedures.
  • Assist end users with product usage questions.
  • Maintain knowledge of products and 3rd party integrations.
  • Create detailed documentation of support issues and clearly communicate status and problem/resolution.
  • Communicate with 3rd party vendors in efforts to resolve client issues.
  • Follow departmental procedures for call etiquette and tracking of time, issue escalations.
  • Follow company policies including scheduling and attendance requirements.

Education and Qualifications:

  • Associate’ s degree or higher required.

  • Restaurant Management Experience preferred.

  • Experience and understanding of food & labor cost pertaining to day-to-day restaurant operations.

  • Experience with Point of Sale systems is a plus.

  • Typing 40+ wpm is required

  • This position will work 1 weekend day per month and 1 holiday per year.

  • Pre - employment assessments are required


Please submit all resumes to nikki.Scarpelli@trcstaffing.Com

About TRC Professional Solutions

For over 10 years, professionals and employers have trusted TRC Professional Solutions with their business and careers. Year after year, Inavero’ s Best of Talent and Staffing awards have been presented to TRC Professional Solutions for providing superior service and results to both our clients and job seekers. We create a different experience for our candidates and clients by remaining solely focused on bringing the right talent to the right opportunity, throughout every stage of our unique recruitment process. For more information, visit: https://www.Trcprofessionalsolutions.Com/
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