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Bilingual Customer Care Agents

Atlanta, GA 30346

Posted: 02/26/2019 Industry: Customer Service Job Number: 7361

Job Description

If you are an experienced bilingual customer service professional who provides outstanding customer service this is a great opportunity for you to get your foot in the door at a call center outsourcing company in the Perimeter Mall area. We are staffing for a brand new team at our client site and our goal is to hire the best of the best as this team is built. Your job will be to handle inbound phone calls from various customers throughout the Greater Philadelphia region.

What is in it for you:

  • 3 weeks of Monday - Friday, paid training
  • Set schedules: Monday - Friday
  • MARTA Accessible
  • Bi-weekly pay, base pay + incentive pay after 90 days
  • Fun company events: birthday celebration, holiday parties, etc.

About this role / types of calls you will handle:

  • Assisting customers in Pennsylvania with their electric and natural gas service.
  • New account set up: credit verification and activation date
  • Transferring and disconnecting service
  • Assisting with billing questions and needs. Taking payments, setting up payment arrangements, explaining utility bills
  • Responding to outage questions
  • Scheduling service calls

Requirements to be considered for this job:

  • Minimum of 2 years of customer service experience. Prior call center experience is an added plus, but not required
  • High School diploma or GED
  • Excellent communication and listening skills
  • The ability to commute to the Perimeter Mall area, Monday - Friday
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