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Builder Services Representative

HUNTERSVILLE, NC 28078

Posted: 03/25/2019 Industry: Customer Service Job Number: 000006600

Customer Service Representative

Established building materials company is looking for a Customer Service Representative to join their Huntersville, NC office.

The hours for this position are Monday-Friday, 7:00 AM-4:00 PM. This is a contract-to-hire position and the pay will be up to $13.50 depending on experience during the contract period with an increase in pay once the position becomes permanent. Casual work environment.

You must be able to pass a drug and background screen to start this position.

ESSENTIAL FUNCTIONS OF THE CUSTOMER SERVICE REP:

  • Enter customer orders into automated system
  • Answer customer questions about products
  • Schedule product installations and track deliveries as needed
  • Ability to communicate in a friendly manner
  • Respond to customers reporting quality issues and diffuse escalated calls as needed

REQUIREMENTS OF THE CUSTOMER SERVICE REPRESENTATIVE

  • High school diploma required
  • Prior experience in a customer service role preferred; experience with building materials or similar products a strong plus
  • Computer proficient including Microsoft Office and data-entry
  • Ability to learn about large product base
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