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CRM Adminstrator

Atlanta, GA 30317

Posted: 07/15/2019 Industry: Admin Tech Job Number: 9384

About TRC Professional Solutions

For over 10 years, professionals and employers have trusted TRC Professional Solutions with their business and careers. Year after year, Inavero’s Best of Talent and Staffing awards have been presented to TRC Professional Solutions for providing superior service and results to both our clients and job seekers. We create a different experience for our candidates and clients by remaining solely focused on bringing the right talent to the right opportunity, throughout every stage of our unique recruitment process. For more information, visit: https://www.trcprofessionalsolutions.com/

Growing sales intelligence department needs to add a CRM administrator to team.

Bring business expertise, energy and desire to a core team of technology and business experts driving the success of a newly deployed CRM solution. Combine knowledge of sales and the CRM solution to create a winning strategy that will drive top line sales.

Position Performance Measures: (List the key performance indicators.)

  • Field adoption and success in using new CRM tool
  • Sales improvement for sales team using new tool
  • Subject matter expert in Sales business and CRM solution

Responsibilities: The following section contains the primary responsibilities for this position. Job holder is responsible for performing any other duties as assigned by management. List the significant activities that support that function, for instance manage the annual store audit process. Where possible use language that ties the job back to the company mission and vision.

  • Core team

    • Part of core team of technology and business experts driving the success of a newly deployed CRM solution.

  • SME level user of CRM solution

  • Become product expert in Sales-i and CRM in general

  • Work with training and Sales-i to determine scalable delivery solution for new hire training

  • Execute on new hire training

  • Attend training sessions in 2019 as SME/Admin/training support

  • Coordinate and conduct T + weekly webinars

  • Pay close attention to CRM user stats

  • Work with leadership of teams that are struggling

  • Determine why they are struggling and close the gap. (knowledge, desire, etc)

  • Determine best solution for ongoing training and execute on that plan

  • Analyze need for 200/300 level classes

  • Plan and execute 200/300 level classes

  • Understand how using Campaigns within CRM solution.

  • Work with field leadership to ensure campaigns are effective

  • Design “Standard” campaign offering for new users to see benefits of system.

  • Training DC leadership on creating and maintaining campaigns

  • New Hire training

  • 2019 Training execution

  • Ongoing touch bases with Southeast users

  • Southeast Change Management

  • Coordinate ongoing virtual workshops for 2019 rollout

  • Higher Learning Training

  • Campaigns management

Experience, Education, and Abilities:

  • Experience with CRM solutions a plus but not required

  • Experience in Sales a plus

  • Bachelors degree or equivalent work experience

  • Strong desire to get stuff done and drive sales through technology

  • Strong communication and relationship skills

  • Ability to learn and understand the business needs of thesales teams

  • Technically savvy enough to learn the front end of a CRM system technology solution and the administration of business rules/needs through that front end.No coding involved.

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