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CSR- Platform Support

Alpharetta, GA 30022

Posted: 07/19/2019 Job Number: 9552

TRC Staffing Services is looking for a Call Center Representative for our client in Alpharetta, GA.

Job Duties:

  • Assists internal clients in the implementation of the platform
  • Coordinate with Client Service Coordinator/Client Engagement Manager to obtain all necessary information needed to configure system for client renewals and or new client implementations
  • Build products, assign products to clients and configure plans at client level within the platform
  • Import demographic employee data into platform
  • Set up enrollment periods in platform
  • Test work for quality and accuracy

Required Skills:

  • Strong organizational skills
  • Have a proper sense of urgency
  • Manage a heavy workload efficiently
  • Must possess great customer service skills
  • Proficiency in Excel

Education & Experience:

  • 2+ years of work experience and undergraduate degree is preferred
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