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CUSTOMER SERVICE

LATROBE, PA 15650

Posted: 12/26/2018 Industry: Customer Service Job Number: 000004465

CUSTOMER SERVICE, CAREER OPPORTUNITY - NOT TEMPORARY
FULL TIME, 8: 30AM TO 5: 00PM, OCCASIONAL OVERTIME REQUIRED
LOCATION: LATROBE, PA COMPETITIVE WAGES AND BENEFITS OFFERED

JOB DESCRIPTION:
CUSTOMER SERVICE - FULL TIME CAREER OPPORTUNITY
MAINTAIN CUSTOMER ACCOUNTS BY RECONCILING INVOICES AND APPLYING ITEMS TO ACCOUNTS RECEIVABLE.
UTILIZING PROCEDURES FOR PROCESS IMPROVEMENT, INVOLVED WITH SOFTWARE UPDATES AND UPGRADES.
COMMUNICATE DIRECTLY WITH SALES FORCE, INTERNAL DEPARTMENTS AND CLIENTS TO PURSUE AND RESOLVE ISSUES RELATED TO ORDERS, ACCOUNTS RECEIVABLE AND RETURNS.
PROCESS ALL WORK IN ACCORDANCE WITH RELEVANT WORKING PRACTICES AND STANDARD OPERATING PROCEDURES.
KEEP RECORDS OF CUSTOMER INTERACTIONS AND TRANSACTIONS, RECORDING DETAILS OF INQUIRIES, COMPLAINTS, AND COMMENTS, AS WELL AS ACTIONS TAKEN.
DETERMINE CHARGES FOR SERVICES REQUESTED, COLLABORATE WITH CORPORATE ACCOUNTS RECEIVABLE FOR COLLECTION PAYMENTS, AND/OR ARRANGE FOR BILLING.
MAINTAIN CUSTOMER PRICING IN ERP SYSTEM, INCLUDING ENTERING CONTRACTS AS REQUIRED.
IMPLEMENT PROCEDURES TO MAINTAIN ACCURATE INVENTORY RECORDS IN THE ERP SYSTEM THROUGH PROPER BILLING.

VALID DRIVER’ S LICENSE AND 2-3 YEARS CUSTOMER OR ACCOUNT MANAGEMENT EXPERIENCE.
EXCELLENT BENEFIT PACKAGE OFFERED.

TWO PREVIOUS EMPLOYMENT REFERENCES AND A BACKGROUND CHECK AND DRUG SCREEN ARE REQUIRED. EMAIL YOUR RESUME TO MARY.CLYMER@TRCSTAFFING.COM THEN CALL 724-832-9200 FOR SPECIFIC JOB DETAILS AND TO REQUEST AN INTERVIEW. EOE
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