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Call Center Agent (Inbound only)

DALLAS, TX 75270

Posted: 05/24/2019 Industry: Customer Service Job Number: 000007871


•Immediate employment - Eighty-(80) Agents needed for Training classes scheduled to start on June 17th and June 24th.
•Competitive Salary ($11.50/hr.)
•Training and Mentorship
•Great work environment
•Dependable schedule, 40+ hours per week
•"Affordable Care Act" compliant medical benefits
•Payday every Tuesday (we don't hold pay a week-in-the-hole)

•Min. 6 months prior customer service (retail or sales exp. is okay) or call center experience
•High energy, self-motivated and a desire to succeed
•Willing to go the extra mile to get the job done
•Zealous for serving and taking care of the customer
•Professional communication skills
•Flexibility to work the shift and schedule (once assigned, it does NOT change)

About US
TRC employs only the top Agents in the market. We pride ourselves in going the extra mile to get the job done
and make our clients happy - that's just part of the reason we have received the Best of Staffing award for over 5 years in a row.

If you are interested in pursuing a call center opportunity with a national organization, please check us. Our client provides
contact management services that help lower cost, manage uneven call volumes, deal with specific call types and service
customer during and outside of seasonal peak periods.

About the Opportunity

Energetic Customer Care Phone Agents (temp-to-perm) are needed for our client's call center in downtown Dallas, TX. Agents will accept inbound calls
and will assist customers with inquiries and purchases of consumer products and process payments in regards to billing.

Work schedule: 5 day work week that would include either Saturday or Sunday but never both days.
Shifts: 8:00am-5:00pm or 10:00am-7:00pm or 2:00pm-11:00pm (you must be flexible to work any of these as one will be assigned to you after your training class is completed).

Core Responsibilities:
•Respond to customer inquiries regarding availability of product
•Answer billing inquiries and process payments
•De-escalate and resolve customer complaints
•Provide information to potential customers interested in opening accounts
•Update and document customer information and interaction in the database

•Ability to work in a fast paced, call center environment
•Must possess an outgoing personality and have the ability to build rapport quickly to resolve customer questions and/or needs
•Exceptional communication skills, professional phone etiquette and efficient computer skills required!
•Must have good data entry and experience navigating multiple screens
•Must be able to type min. 25 - 30wpm
•Must be able to pass pre-employment screenings: drug test and criminal background

Education and Experience
•Qualified candidates must have High School Diploma or GED
•Previous customer service or call center experience.

TRC is an EOE

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