DIRECT HIRE JOBS!
A high-volume call center located in Norcross has partnered with TRC to fill 35 DIRECT HIRE openings!
- 1-3 years Customer Service AND/OR Technical Support experience
- High School Diploma (or equivalent) and willingness to learn through on the job training
- Apply understanding and knowledge of information systems products and services to assist customers on technical matters
- Troubleshoot, research, isolate and resolve information system problems using internal knowledge base and tools
- Recognize customer’s problems that should be escalated to the next level for resolution following established protocols
- Experience using or supporting Microsoft Windows and PC hardware Ability to multitask between systems and use various applications consecutively with proficient typing skills
- Analytical thinker with technical aptitude
- Demonstrates strong verbal, written, and listening skills
- Exhibits a strong work ethic, must meet quality, productivity, and attendance metrics
- Exhibit a high level of professionalism with extreme sensitivity to customer satisfaction
- Answer inbound calls regarding customer accounts and product services.
- Obtain information from customer by phone regarding orders for installation of services, turning off/on services, account information changes and/or billing inquiries.
- Handle and resolve customer complaints.
- Provide information to potential customers interested in opening accounts for various utilities and communication services.
- Update and document information in database.
- Ability to work in a fast paced, inbound call center environment
- Must possess an outgoing personality and have the ability to build rapport quickly to resolve the customer questions or needs
- Exceptional communication skills, professional phone etiquette
- Efficient computer skills required!
- Experience with MS Office, data entry and the ability to type 30 wpm
- Previous call center experience required
- Qualified candidate must have a High School Diploma or GED
Target Skill Sets: Call Center, Customer Care, Customer Support, Technical Support, CSR, Help Desk, Norcross, Lawrenceville, Duluth, Peachtree Corners, Doraville