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Call Center Representative - Mid Shift

Marietta, GA 30062

Posted: 04/15/2019 Industry: Help Desk Job Number: 000007158

TRC Staffing is currently hiring experienced Technical-Minded Call Center Representatives for our client in Norcross, GA. This client services both commercial and residential customers across multiple states nationwide, and is looking for candidates with proven success in a call center environment who are looking for a new opportunity.

DIRECT HIRE OPPORTUNITY!

This position requires availability Tuesday-Saturday 12pm-9pm.

Job Duties Include:

  • Answering high-volume inbound calls
  • Assisting customers with troubleshooting devices and online issues
  • Enter and update customer information into company database accurately and quickly
  • Route and escalate calls as appropriate
  • Maintain and exceed department goals and performance measures
  • Provide exceptional customer service at all times
  • Complete other assigned tasks and projects as needed

Requirements:

  • Minimum 2 Years of Experience in a High-Volume Call Center Environment
  • Proficient computer and data entry skills
  • Able to type 30 wpm or higher
  • Excellent communication skills, verbal and written, with a focus on providing superior customer service
  • Professional and motivated mindset

If you meet the requirements and are interested in this position, apply today with your up to date resume. (www.trcstaffing.com)

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