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Call Center Representative- Intake Specialist

SARASOTA, FL 34243

Posted: 02/25/2019 Industry: Customer Service Job Number: 000005879

Now hiring for a Call Center Representatives in Sarasota, Florida for leading Durable Medical Equipment Company.

WHAT YOU'LL GET:

  • Competitive base salary

  • Training and mentorship

  • Great work environment

  • Dependable schedule M-F

  • Full benefits

  • PTO Accrual

  • 401 (k) contribution

REQUIREMENTS:

  • High School Diploma or equivalent

  • Minimum 2-3 years customer service or call center related field

  • Professional and friendly telephone manner, good listening skills.

  • Computer proficiency in a Windows environment, with focus on data entry.

About the Opportunity:

  • Gathers information from and provides information to prospective patients in order to begin the process of obtaining power mobility equipment.

  • Answers all incoming calls within team guidelines (e.g., speed to answer, call quality, etc.).

  • Makes all outgoing calls according to team guidelines.

  • Gathers and/or confirms all order intake information necessary to move forward with the process per the provided script.

  • Demonstrates high quality in calls and documentation of patient records.

  • Promotes a great impression for the organization with the client (e.g., provides education on the product, explains the process, sets expectations, etc.)

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