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Call Center Representative

Atlanta, GA 30339

Posted: 03/13/2019 Industry: Customer Service Job Number: 000006300

TRC Staffing is now hiring for an experienced Bilingual Client Care Representative for our client in Atlanta, GA (Sandy Springs, GA area). Our client is a leader in healthcare patient communication and coordination, and is seeking a caring, friendly & empathetic individual to join their team for a temp-to-hire opportunity. This role requires excellent communication skills, dependability and a very professional work ethic to guarantee success.

Job Duties Include:

  • Handle outbound calls regarding to patient's visits and their satisfaction
  • Provide support and guidance to help patients with next steps, such as follow-ups or pharmacy pick ups
  • Document patient information and responses into company database
  • Respond to email & phone correspondence to clients and customers in professional manner
  • Provide care and customer service to patients in a friendly and understanding tone

Requirements & Qualifications:

  • Previous experience in patient care & over-the-phone customer service preferred, but not required
  • High computer literacy skills (Microsoft Office, typing, data entry)
  • Excellent communication skills; listening, verbal and typing
  • Great attention to detail, with an keen eye on proofreading and grammar checking
  • Outgoing, friendly, bubbly and empathetic personality

If this sounds like the perfect position for you, please apply now with a copy of your up to date resume for immediate consideration.

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