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Call Center Representative

LEWISVILLE, TX 75057

Posted: 03/20/2019 Industry: Customer Service Job Number: 000006306

Call Center Representative

Are you the exceptional CSR who is looking for a change but waiting for the right opportunity to come along? If so, we may have the perfect job for you. We are hiring for Call Center Representatives for a Call Center located in Lewisville, TX. This opportunity is "contract-to-hire" and the starting wage will be $15.00/hr. plus outstanding benefits. This Call Center Representative opportunity is for the "seasoned" CSR who has a passion for assisting customers and seeks a stable, long-term career path.. The hours are 12:00pm to 9:00PM, Monday through Friday and training will for 3-4 weeks (8am-5pm) Monday-Friday.

General Job Description:

  • Responsible for accurately handling business calls inbound/outbound and related insurance documentation/processing.
  • Responsible for answering telephone call inquiries (inbound/outbound) and promoting good will with customers.
  • Relies on instructions and pre-established guidelines to perform the functions of the job designed to help representatives achieve our goals.
  • Maintains at least minimum proficiency results for productivity (required to process data entry in addition to calls) and quality of work performed.
  • Develops and maintains positive working relationships.
  • Supports Company by maintaining minimum performance standards based on company service commitments as well as individual goals.

REQUIREMENTS:

  • Stable work history (max. 3 jobs during last five-years)
  • Type a minimum of 45 wpm
  • Data Entry of 8.000+ ksph)
  • High School Degree or equivalent required
  • Min. 2 years of previous Call Center experience
  • Working knowledge of MS Office (Word, Excel)
  • Follow instructions and pre-established guidelines to perform the functions of the job.
  • Maintain at least minimum proficiency results for productivity and quality of work performed.
  • Maintain minimum performance based on company service commitments as well as individual goals.
  • Bilingual (Spanish) - read, write and speak is a plus
  • Pass a background check
  • Must be available to work latest shift 12:00pm-9:00pm (Mon-Fri)

TRC is an EOE

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