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Call Center Representative

Marietta, GA 30062

Posted: 05/16/2019 Industry: Help Desk Job Number: 000007925

TRC Staffing is currently hiring experienced Call Center Representatives for our client in Marietta, GA. This client services both commercial and residential customers across multiple states nationwide, and is adding members who has proven success in a call center environment and are looking for a new career.

This is a long-term position with opportunity for growth within the company and great benefits. This position requires availability for a shift assigned between 7:30am-7:00 pm

Job Duties Include:

  • Answering high-volume inbound calls
  • Enter and update customer information into company database accurately and quickly
  • Contact and dispatch appropriate field technicians with customer information
  • Route and escalate calls as appropriate
  • Maintain and exceed department goals and performance measures
  • Provide exceptional customer service at all times to ensure repeat business
  • Complete other assigned tasks and projects as needed

Requirements:

  • Minimum 2 Years of Experience in a High-Volume Call Center Environment
  • Proficient computer and data entry skills
  • Able to type 45 wpm or higher
  • Excellent communication skills, verbal and written, with a focus on providing the utmost customer service
  • Professional and motivated mindset

If you meet the requirements and are interested in this position, apply today with your up to date resume. (www.trcstaffing.com)

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