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Call Center Representatives

KENNESAW, GA 30144

Posted: 01/17/2019 Industry: Customer Service Job Number: 000004957

TRC Staffing Services is searching for Call Center Representatives for 2nd shift for a client in Kennesaw, GA. Our client is a Hi-Tech Monitoring Center for Refrigeration Systems throughout North America, and is looking for tech-savvy and dynamic individuals for call center roles to monitor incoming system alarms and provide troubleshooting. This is a long-term, temp-to-hire position with a great company that offers growth and company benefits.

Location: Kennesaw, GA
Shift: 3rd Shift (11pm-7am) Mandatory weekends with 2 consecutive days off during the week; Training on 1st shift up to first 3 weeks
Pay: $13.35/hour

Core Responsibilities:
  • Monitor incoming alarms and respond to alerts
  • Answer inbound calls and provide exceptional customer service
  • Place outbound calls as necessary to update customers with status of alerts
  • Provide troubleshooting remotely by phone and computer
  • Accurately record all customer information and activity into database

Requirements:
  • Minimum 2 years of experience in Customer Service/Call Center environment
  • High school diploma or equivalent is required
  • Exceptional computer skills (Microsoft Office, typing and data entry)
  • Demonstrated ability to provide top customer service at all time
  • Must be able to work Saturdays and Sundays, with wo consecutive days off during the week
  • Must be available to train 8am-5pm Monday-Friday for the first 3 weeks

If you are interested and qualified in this position, apply today with your up to date resume for immediate consideration.
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