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Call Service Representative

WEST COLUMBIA, SC 29172

Posted: 09/11/2019 Industry: Customer Service Job Number: 10791

TRC has a great opportunity for Call Center Representatives!

Shift and Pay

  • M - F 9 am 6 pm (possible overtime during busy seasons)
  • $13-$15 per hour

Responsibilities

  • Develop in depth knowledge of the products and services offered through our client
  • Ensure a warm, caring and friendly client experience is provided in every interaction
  • Ensure all requests and complaints are addressed in a timely manner and the client is kept informed of progress and final resolution.
  • Identify root causes of recurring issues.

Requirements

  • Must have the capacity to use good judgment in handling stressful situations and the ability to deal with conflict.
  • Must have excellent communication and organizational skills and be able to understand both written and oral instructions.
  • Customer service experience (prior call center experience is preferred)
  • Excellent computer and typing skills
  • Ability to listen to customer needs/complaints and quickly decide how to remedy problems
  • Criminal background check and drug test required
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