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Client Services Coordinator

Charlotte, NC 28210

Posted: 06/14/2019 Industry: Administrative Assistant Job Number: 000008644

Client Services Coordinator

Duties of the Client Services Coordinator:

  • Responsible for day-to-day operations of professional shared workspaces.
  • Responsible for opening and closing procedures including center readiness - ensuring offices, conference rooms, and public areas are clean, orderly, supplied, in working order and ready for use, including scheduling necessary repairs and maintenance.
  • Responsible for scheduling support team members and assist with hiring, training, and retention.
  • Establish and maintain good working relationships with staff, clients, landlord, and vendors, etc.
  • Assist with other projects such as implementing the community calendar and coordinating events.
  • Conducting new client orientations and handle all functional aspects of client moves to provide smooth transitions (including set-up of phones, internet, furniture, keys, access cards, etc.)
  • Support clients by providing concierge administrative services, catering suggestions, ordering, set-up and clean-up for their meetings.
  • Provide administrative support to the General Manager including billing, accounts receivable and client communications.
  • Coordinate monthly billing to clients.
  • Handling sales inquiries, prospect tours and other responsibilities in General Manager’s absence.
  • Participate in team sales presentations, explaining services offered and assisting in creation and distribution of marketing collateral.
  • Develop and promote administrative services to clients to increase revenue.

Qualifications of the Client Service Coordinator

  • Experience with MS Office Suite, internet usage, troubleshooting office equipment, and multi-line telephone answering.
  • Familiarity with invoicing and billing procedures and systems
  • Professional manner and appearance.
  • Excellent communication, interpersonal and listening skills
  • Demonstrated maturity
  • Ability to interact with people in a friendly, professional environment
  • Ability to multi-task and provide outstanding service without compromising your attention to detail
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