ATLANTA, GA 30346
Calling all customer service professionals: we want to talk to you! Are you outgoing? Do you thrive on giving A+ customer service every time? Are you someone who never misses work and have been described as reliable and a go to person by prior managers? If you said yes to those questions - APPLY NOW!
We have a client in Dunwoody that is actively hiring and they are looking to hire mature, dependable, and personable customer service agents. Assisting customers in Florida and the Carolinas, our client has a training class starting in October and are looking to add 40 new agents to the TRC Team.
Why TRC? Why this position?
-Our client offers 4 weeks of paid training. 3 weeks in the classroom + 1 week "nesting"
-Base + Incentive pay opportunities based on attendance and performance
-Monthly bonus opportunities based on sales made
-Set, steady schedules Monday - Friday no weekend work!
-MARTA Accessible + discounted monthly MARTA cards available
About the position:
-Respond to customer calls regarding their utility service. Responsible for setting up new accounts, transferring accounts, and/or closing accounts
-Help customers navigate the online website to update their account information and/or make online payments
-Assist with payments: take payments and post to accounts. Set up payment arrangements as available.
-Work with new customers to activate their new utility service.
-Respond to outage questions
-Offer products and services to customers as applicable
-High School Diploma or equivalent
-Willing to submit to a pre-employment drug test and background check
-Prior customer service experience - call center preferred, but not required