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Customer Care Representative

Atlanta, GA 30339

Posted: 04/09/2019 Job Number: 000006977

TRC Staffing is looking for a Customer Care Representative located near Cumberland Mall with a rapidly growing company!

Long term position, competitive pay, growth potential!

Military experience is preferred but not required.

Must have longevity with previous employers - serious inquires only!

Job Duties:

  • Build sustainable relationships and trust with customer accounts through open and interactive communication

  • Provide accurate, valid and complete information by using the right methods/tools

  • Meet personal/customer service team sales targets and call handling quotas

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

  • Keep records of customer interactions, process customer accounts and file documents

  • Take the extra mile to engage customers

Job Requirements:

Proven customer support experience or experience as a client service representative

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Ability to multi-task, prioritize, and manage time effectively

High school diploma

Why choose TRC Staffing Services?

At TRC Staffing we are committed to helping our clients and employees find the best fit. TRC works hard to campaign for our employees and help them land the position. We want to help change our employees lives and provide them with an extraordinary experience unlike any other. TRC Staffing offers benefits for our employees including, holiday pay, longevity bonus, partial paid medical insurance, electronic time keeping and direct deposit.

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