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Customer Service - Retention


Posted: 01/10/2019 Industry: Customer Service Job Number: 000004763

TRC Staffing Services has partnered with a large organization in Milwaukee, WI to assist them in finding top talent for their customer service/retention team. Our client strives to give A+ customer service to each customer and hopes to retain all customers that may be unhappy with their current service offering. Our client is looking to hire individuals who have experience working in a call center, outgoing personalities, and the desire to retain customers. All positions are full time, temp to hire positions.

Start Date: February 18, 2019
Temp to Hire Position
$15.00 per hour | $16.00 once perm + bonus potential

Duties and Responsibilities:
• Taking inbound calls from customers and responding to customer inquiries, requests or concerns while utilizing computer-based resources to retrieve information.
• Assist with billing issues/questions. Apply credits and adjustments when necessary.
• Educate customers and potential customers on product information
• Suggestively sell additional products and services
• Establish new residential and commercial accounts into system per the service agreements while ensuring completion and accuracy of required documents for the sales and operations team.
• Route customers for trash and recycling pick-ups while partnering closely with dispatchers in the field for seamless quality and customer experience.
• Provide proactive follow up service assistance to ensure complete customer satisfaction.

Education or Experience Required:
• High School Diploma and/or GED equivalent
• 6-12 months of call center experience preferred
• Strong written and verbal communication skills
• Excellent customer problem solving skills
• Strong computer knowledge and experience using Microsoft Office applications
• Ability to multi-task; speak with customer, move between system screens, and coordinate solutions with site leaders
• Work effectively both independently and within a strong team environment

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