HUNTERSVILLE, NC 28078
Customer Service Account Representative
Established building materials company is looking for a Customer Service Account Representative to join their Huntersville, NC office. The hours for this position are Monday-Friday, 7:00 AM-4:00 PM. This is a temp-to-perm position and the pay will be up to $36K once perm, depending on experience. Casual work environment.
You must be able to pass a drug and background screen to start this position.
The Customer Service Account Representative with be assigned to specific builder accounts and will be responsible for building relationships and coordinating various services for those accounts.
Customer Service Account Representative confirms with builder prior to installation to ensure builder is ready for delivery and installation.
Review dashboard of all scheduled/completed Quality Inspections every day to identify and complete action items:
Look up part numbers and input new order in system for damaged or missing parts
Question Quality Inspections that have possible inaccuracies (such as replacement parts that differ from original order)
Communicate with the builder regarding what parts have been ordered, when to expect the new parts, and if there is any additional charge.
The Customer Service Account Representative will follow up with clients until work is completed and customer is satisfied.
Ability to use multiple resources including online and printed catalogs to determine part numbers
Ability to work in multiple computer systems to document progress
Detail-oriented and accurate data entry skills to avoid orders being rejected
Great communication skills, both written and oral. Communication with clients will be conducted over both phone and email
Common sense and reasoning skills to identify potential problems and resolve them before they affect the client