BATAVIA, IL 60510
TRC Staffing has 5 immediate openings for Customer Care Agents in Batavia, IL working with Advanced Disposal in their high volume customer contact center. As Advanced Disposal's business continues to grow, they rely heavily on their Customer Care Agents to deliver world class customer service to their customers every time, every day. Typical call types include but are not limited to: resolving service interruptions, answering billing questions, offering new and existing customers a variety of products and services.
Duties Include, but are not limited to:
• Respond effectively and courteously to customers and return calls in a timely manner.
• Route customers for trash and recycling pick-ups while partnering closely with dispatchers in the field for seamless quality and customer experience
• Enter customer information into the database for billing and route scheduling purposes
• Establish new residential and commercial accounts in the system per the service agreements while ensuring the completion and accuracy of required documents for the sales and operations team.
• Review daily scorecard reports with the Customer Care Center Manager
• Assist the collection team by reinstating customers and processing reinstatement paperwork and collections letters