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Customer Service

CHARLOTTE, NC 28277

Posted: 09/13/2019 Industry: Customer Service Job Number: 10102

Customer Service Center Specialist

The Customer Service Center Specialist provides support to range of customers, both internal and external, via inbound/outbound calls and e-mails. The Customer Service Center Specialist is motivated to maintain customer satisfaction and contribute to the organizations success by resolving any emerging issues a customer might face with accuracy and efficiency.

Essential Duties and Responsibilities of the Customer Service Center Specialist

  • Deliver an exceptional customer experience while answering calls.
  • Provide information and answer questions
  • Complete intake information to generate the Claim and assign to appropriate Adjuster location
  • Document details of customer interactions
  • Assist clients with registering for and navigating online systems
  • Recognize and alert management of trends in customer calls.
  • Utilize internal and external resources to improve knowledge and skill base
  • Route calls when necessary
  • Other duties may be assigned

Requirements of the Customer Service Center Specialist:

  • High school diploma required. Associates or Bachelors preferred.
  • Prior customer service experience required. Entry-level college graduates are also welcome to apply.
  • Ability to perform multiple tasks simultaneously
  • Ability to prioritize
  • Strong communications skills, both verbal and written
  • Intermediate computer skills including Word/Excel/Outlook and Internet use. Prior experience with call-center or CRM software preferred but not required.
  • Must be available to work Monday-Friday 9am-6pm
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