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Customer Service

MONTGOMERY, AL 36116

Posted: 02/13/2019 Industry: Customer Service Job Number: 000005633

Are you looking for a fast paced, challenging work environment in an office setting? TRC has the position for you!



Our client is looking for someone who has a high focus on customer satisfaction, customer retention and first call issue resolution and who loves working in a fast paced environment!



Schedule Requirements:

• Work EVERY weekend

• Work closing shifts until 11: 00 PM

• Work 10 hour shifts



What we offer:

• Base pay + incentive pay based on attendance and performance

• 4 weeks of paid training

• ACA Compliant Benefits

• Overtime available





Types of calls Customer Service Agents assist with:

• Answer inbound inquiries regarding customer accounts and product service via phone. Handle and resolve customer complaints.

• Uses computerized system for tracking, information gathering, and/or troubleshooting. Provide basic product troubleshooting and technical assistance.

• Assist customers in making changes to billing plans and activate new phones for service.

• Negotiate payment arrangements for past due accounts, process payments and restore service

• Take payments and set up payment arrangements





Ideal Candidate:

• High School Diploma or Equivalent

• Six months experience in a customer facing environment - prior call center experience an added plus

• Effective listening and communication skills and the ability to interact with external and/or internal customers in a professional, courteous and empathetic manner

• Willingness to work in an environment that requires 100% phone-based customer interaction

• Ability to multi-task and navigate between multiple computer systems quickly and accurately while maintaining a dialogue with customers and meeting performance expectations

• Ability to work a flexible work schedule



Apply today if you are ready to begin your career in Customer Service!
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