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Customer Service Representative

Duluth, GA 30096

Posted: 05/13/2019 Industry: Customer Service Job Number: 000007795

Customer Service Representative

Full Time

Duluth, GA

Primary Responsibilities

? Obtain and enter in accurate customer orders
? Handle inbound calls related to orders, inquiries, and concerns
? Customer notification of ready orders
? Take order request for samples
? Allocate orders to available inventory
? Allocate orders to production scheduling
? Release orders to transportation
? Receive and manage customer complaints
? Promote product sales to smaller accounts
? Order file management in conjunction with sales rep
? Follow-up on customer inquiries not immediately resolved

Knowledge and Skill Requirements

? Minimum High School Diploma, Associates degree preferred
? Previous experience in call center or office environment preferred
? Basic computer knowledge and data entry skills with ability to learn customer service software applications
? Maintain product knowledge of Hanson product line and resale items
? Conform to call center metrics on volume, accuracy, product knowledge, call backs, customer satisfaction
? Maintain professionalism on and off the phone
? Ability to adhere to strict work schedule

If you are interested and feel you qualify for this postiion, please APPLY NOW w/ Resume!

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