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Customer Service Representative


Posted: 05/24/2019 Industry: Customer Service Job Number: 000008142

Tier 1 Bilingual Customer Service Representatives in Greensboro, NC

What You’ll Get:

  • Great Local Company in Greensboro, West Market Street Location
  • Flexible Schedule, Full-time, 40+ hours per week
  • Temporary to Hire Opportunity
  • $11 per hour pay rate
  • train 9-4 M-F
  • working hours 11:30-8:30pm with some saturdays

What We Want:

  • Individuals who are looking for a Career
  • Someone with Excellent attention to detail
  • Needing great customer service skills
  • Strong Data Entry
  • Tech Savvy

About the Opportunity:

Tier 1 Technical Support Customer Service Representatives provide first-level technical support via phone, chat, or email for issues related to smoke alarms, carbon dioxide detectors, and fire extinguishers, including troubleshooting, diagnosis, tracking, and resolution, all within established performance expectations. CSRs possess excellent verbal and written communication skills, are detail-oriented with a strong work ethic, have a strong technical and mechanical aptitude, and have a passion for helping others solve problems with patience, empathy, and care.

Work Schedule & Hours:

Shifts range Monday thru Friday, schedule between 8:00 am – 8:00 pm, one Saturday per month 8:00 am-3:30 pm. Must be flexible with schedule and work some days and some nights.

Job Requirements:

  • Strive to become a Subject Matter Expert of clients’ products and services, and remain informed and knowledgeable of product and business changes
  • Resolve customer issues or concerns via phone, chat, or email by asking troubleshooting questions to diagnose and provide accurate product and service information, according to established policies and procedures
  • Accurately and efficiently update CRM / databases of all customer inquiries and request of warranty replacements
  • Provide exemplary customer service by actively listening to customer issues or concerns, speak to customers in a professional dignified tone, provide empathy and understanding of the customer’s point of view, and handle every call with enthusiasm and pleasantries
  • Maintain required performance expectations in quality, availability, call handle time, attendance, promptness

Knowledge, Skills, & Competencies:

  • Exemplary Customer Service (Contact Center experience a plus) with ability to communicate with diverse audiences
  • Excellent Active Listening skills
  • Clear and tactful communication, both verbal (pronunciation) and written (accurate spelling and grammar)
  • Service all customers, especially those agitated, with a pleasant and professional demeanor
  • Ability to build trust and rapport with customers and coworkers
  • Technical and mechanical aptitude with ability to understand, troubleshoot and resolve technical issues
  • Ability to manage customer information with sensitivity and discretion
  • Highly accurate and detail oriented
  • Ability to multi-task
  • Flexibility in job hours from 8:00am-8:00pm Monday through Friday and a monthly Saturday 9:00 am-3:30 pm.
  • Computer literate and proficient at typing (require 40 wpm / 6,000 kph)
  • Excellent attendance and punctuality
  • Education - High School Diploma or equivalent
  • Must pass drug screen & background check
  • Excellent Attendance

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