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Customer Service Specialist - Call Center


Posted: 01/25/2019 Industry: Customer Service Job Number: 000005152 Pay Rate: $10.00
We are hiring for dynamic, fun loving, outgoing, customer service professionals to join our client' s growing team. Working in a call center, wearing a headset, this role is working in a fast paced environment assisting customers with their utility service in the city of Washington DC and surrounding Maryland cities. This is a fantastic opportunity for an entry level candidate wanting to transition out of retail, restaurants, and hospitality fields. If you' re looking for a career and some long term stability send your resume in so we can call you! Let' s chat about what you will get: -6 weeks of comprehensive paid training-Premium set schedules, Monday - Friday. NO WEEKENDS!-MARTA Accessible: train station across the street with monthly discounted MARTA Card program-Base pay + the ability to make incentive pay based on attendance and performance-Birthday and holiday celebrations-Long term, stable opportunity-No sales involved About the position: -Responding to inbound calls from current customers and new customers regarding their utility service. Starting, transferring and stopping service as requested.-Billing support: taking payments, budget billing, creating installment plans, collecting on past due accounts, and scheduling future payments-Research account discrepancies or issues/problems on account.-Outage calls: residential, commercial, and street lights-Respond to routine questions, complaints, and service requests Ideal Candidate + Experience Wanted: -High School Diploma or equivalent-6+ months of customer service in some capacity. (Retail, Call Center, Restaurants, etc.)-Strong ability and desire to learn-Fantastic interpersonal skills-Strong computer skills: ability to navigate multiple programs at once, using 2 monitors.-Willingness to complete a preemployment drug screen (lab based) and background check
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