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Customer Service Specialist - Call Center


Posted: 01/25/2019 Industry: Customer Service Job Number: 000006622

We are hiring for dynamic, fun loving, outgoing, customer service professionals to join our client's growing team. Working in a call center, wearing a headset, this role is working in a fast paced environment assisting customers with their utility service in the city of Washington DC and surrounding Maryland cities. This is a fantastic opportunity for an entry level candidate wanting to transition out of retail, restaurants, and hospitality fields. If you're looking for a career and some long term stability send your resume in so we can call you!

Let's chat about what you will get:

  • -6 weeks of comprehensive paid training
  • -Premium set schedules, Monday - Friday. NO WEEKENDS!
  • -MARTA Accessible: train station across the street with monthly discounted MARTA Card program
  • -Base pay + the ability to make incentive pay based on attendance and performance
  • -Birthday and holiday celebrations
  • -Long term, stable opportunity
  • -No sales involved

About the position:

  • -Responding to inbound calls from current customers and new customers regarding their utility service. Starting, transferring and stopping service as requested.
  • -Billing support: taking payments, budget billing, creating installment plans, collecting on past due accounts, and scheduling future payments
  • -Research account discrepancies or issues/problems on account.
  • -Outage calls: residential, commercial, and street lights
  • -Respond to routine questions, complaints, and service requests

Ideal Candidate + Experience Wanted:

  • -High School Diploma or equivalent
  • -6+ months of customer service in some capacity. (Retail, Call Center, Restaurants, etc.)
  • -Strong ability and desire to learn
  • -Fantastic interpersonal skills
  • -Strong computer skills: ability to navigate multiple programs at once, using 2 monitors.
  • -Willingness to complete a preemployment drug screen (lab based) and background check
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