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Customer Service Specialist

AUGUSTA, GA 30907

Posted: 03/26/2019 Industry: Customer Service Job Number: 000006647

TRC Staffing Services is looking to bring on a group of outstanding Inbound Utilities Service Agents. Agents will be assisting customers with concerns regarding their utilities bill/services. This is an account for a major utilities service provider - with calls coming from the New Orleans, Baton Rouge and Texas areas.

This is an entry level position that works in a high performance, customer-focused team environment and is responsible for a number of customer-oriented tasks in a call center environment. Agents need to be equipped to handle sometimes stressful calls relating to pertinent services.

Why Choose TRC Staffing:

  • Full Time (with some automatic OT), Monday - Friday
  • Overtime opportunities
  • Paid Training
  • Immediate ACA Compliant benefits
  • Set Schedule - seldom weekends

Job Responsibilities:

  • Responding to customer open/close requests
  • Customer inquiries
  • Requests for account information
  • Coordinating service requests
  • Determining the most effective resolution to customer service issues and maintaining customer service accounts
  • Seeking resolution on customer complaints
  • Reporting of electric and gas emergencies and outages

Requirements & Qualifications

  • Previous Customer Service experience preferred
  • High School Diploma or GED
  • Motivated and Team-Player attitude
  • Excellent communication & interpersonal skills
  • Basic computer skills

If you're looking for a position where you can stay long term, help resolve customer issues, and continue to grow your customer service experience this is the job for you!

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