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Customer Service Specialist

Augusta, GA 30907

Posted: 05/08/2019 Industry: Customer Service Job Number: 000007710

TRC Staffing Services is looking to bring on a group of outstanding Inbound Utilities Service Agents. Agents will be assisting customers with concerns regarding their utilities bill/services. This is an account for a major utilities service provider - with calls coming from the New York City and Albany area.

This is an entry level position that works in a high performance, customer-focused team environment and is responsible for a number of customer-oriented tasks in a call center environment. Pay while in training is $9.75/hr, after training, pay increases to $10.25, with the chance for performance-based bonuses and increases. Agents need to be equipped to handle sometimes stressful calls relating to pertinent services. These responsibilities include:

-Responding to customer open/close requests
-Customer inquiries
-Requests for account information
-Coordinating service requests
-Determining the most effective resolution to customer service issues and maintaining customer service accounts
-Seeking resolution on customer complaints
-Reporting of electric and gas emergencies and outages

If you're looking for a position where you can stay long term, help resolve customer issues, and continue to grow your customer service experience this is the job for you!

What this role offers:

Full Time, Monday - Friday Hours between the hours of 8a-9p (storm-crisis mode can occasionally require hours outside of this bracket)
Overtime opportunities
Paid Training
Immediate ACA Compliant benefits
Set Schedule


Our Ideal Candidate:


High School Diploma/GED
1+ year of exceptional customer service experience
Must have basic computer skills/typing ability
Aptitude to quickly learn and navigate new technology systems
Stable work history with track record of success
A Friendly and professional attitude with the ability to build rapport with people over the phone.
Willing to submit to a background and drug test within 48 hours (2 days) of hire

Apply now to be part of the backbone of our company!!

For immediate, expedited consideration for this position, please email resumes directly to latoya.colbert@trcstaffing.com and/or anna.cason@trcstaffing.com

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