Now hiring: Customer Service people. The team uses multiple interaction channels such as the company website, email, social media and phone calls.
- Resolving product or service problems by clarifying the customer's complaint
- Determining the cause of the problem
- Selecting and explaining the best solution to solve the problem
- Expediting correction or adjustment
- Following up to ensure resolution
- Customer Service
- Product Knowledge
- Problem Solving
- Market Knowledge
- Documentation Skills
- Analyzing Information and reporting
The position is in Seattle and is accessible by bus.