Search Jobs

Customer Service Supervisor

Oklahoma City, OK 73135

Posted: 02/11/2019 Industry: Customer Service Job Number: 000005508

TRC Staffing in currently assisting a local client in their search for a Customer Service Supervisor in SE Oklahoma City. If you meet the qualifications below, please apply today.
Essential Job Duties:
  • Implement continuous improvement ideas and strategies to supporting operations
  • Support communication with customers and company entities to ensure customer requirements are met
  • Assist and lead order process team to support daily business operations, customer networks, and operations to include but not limited to:

  • Maintaining ordering, tracking, metrics and adjusted documents

  • Creating shipping documents and following shipment procedures

  • Performing cross-functional departmental requests

  • Support all sales and operational functions as required
  • Provide leadership and coaching by utilizing several databases and software programs to promote proper and thorough documentation, organization, tracking, updating of inventory and processing orders
  • Mediate between team, and/or management to support operations
  • Be acquainted with procedures in the department in order to provide accurate information to customers that can enhance the order process experience

Skills and Knowledge
  • Familiar with heavy-duty truck industry, parts, and salvage industry
  • Ability to accurately answers questions and satisfy customer needs for operations
  • Ability and flexibility to work with and respond quickly to team needs and requirements
  • Ability to operate under pressure and meet deadlines
  • Ability to be a team leader and work in a teamwork environment w/in the company Culture
  • Sound understanding of the latest customer service principles and how to coach team members to apply them in today’ s market.
  • Self-motivated, confident, energetic and creative with professional oral and written communication /organizational skills
  • Strong PC skills: Windows Applications and Microsoft Office applications

Minimum Education and Experience
  • 4-5 years of experience in customer service
  • Experience with heavy-duty truck, salvage, or transportation industry
  • Working knowledge of Mack and Volvo specific operational systems
Benefits: Medical & Dental InsuranceDirect Deposit (Weekly Pay)Holiday & Vacation Pay Please send resumes to: Ashley.Bernson@trcstaffing.Com to apply today!
“ TRC Staffing Services, Inc. Is a drug free environment. Equal Opportunity Employer/Minorities/Females/Vet/
Apply Online

Send an email reminder to:

Share This Job: