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Customer Support Agent


Posted: 08/07/2019 Industry: Customer Service Job Number: 10034

TRC Staffing is currently looking for people who enjoy a challenge & thrive in an environment where things are moving very quickly. We are hiring for full time, temp to perm Customer Support Agents who are able to quickly and calmly respond to customer issues and questions about their utility service in Indiana. If you are someone who goes out of your way to help others, wants to work in a role where there is very little downtime and you're having to think about the best way to solve a problem apply now!

The purpose of the Customer Support Agent position is to deliver excellent customer care and create sustainable value for customers via phone. The Customer Care Agents handle service and information requests, billing explanations, cost savings advice, and explain company policies and procedures along with terms and conditions. You will be speaking on the phone and using a computer (navigating multiple screens and applications) in a call center environment.

Key Responsibilities of the Customer Support Agent:

  • Quickly build rapport with the customers to ensure their needs are met
  • Respond to various customers billing and service questions via phone
  • Enroll new customers in service. Process customer move-ins, adds, and transfers
  • Assist customers with account changes
  • Process order inquiry calls, initiate service orders, and provide service order status updates
  • Process payments for current or outstanding balances
  • Appropriately handle emergency calls regarding gas leakages, odor of gas, explosions, and fires

Experience Required:

  • 1+ years of customer service experience, ideally in a call center environment
  • Ability to manage multiple responsibilities, while effectively focusing on priority issues
  • High School Diploma or equivalent
  • Effective listening and communication skills and the ability to interact with external and/or internal customers in a professional, courteous and empathetic manner
  • Willingness to work in an environment that requires 100% phone-based customer interaction
  • Ability to multi-task and navigate between multiple computer systems quickly and accurately while maintaining a dialogue with customers and meeting performance expectations
  • Ability to work a flexible work schedule

Target Skill Sets: Call Center, Customer Service, Customer Care, Telemarketing, Collections, Call Center Agent, Customer Service Representative, Hospitality, Retail Sales

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