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Customer Support Agents

ATLANTA, GA 30346

Posted: 01/25/2019 Industry: Customer Service Job Number: 9172

Hiring Call Center Agents - Dunwoody, GA!

Are you looking for a position where growth potential is not just talked about, but actually a reality?

Are you a seasoned customer service agent looking for a change and wanting something new?

Do you want to break out of retail and get into an office position where you have your weekends off to spend time with friends and family?

If you said yes to any of those questions - keep reading! Our client just landed a huge new client and is ramping up their call center in the Perimeter Mall area. Your job will be to handle inbound phone calls from various customers throughout multiple North/ South Carolina and Florida regions with A+ customer service every time. They're looking for both experienced call center agents and those with a good customer service background wanting to break into the call center world. Upward mobility available for the dedicated, hard working, and top performers on the team.

What is in it for you:

  • Attendance pay increases when you work 75% of your schedule -- additional .50 added to pay in training, additional $1.25 added to pay after training
  • 3 weeks of Monday - Friday, paid training
  • Set schedules: Monday - Friday - NO WEEKENDS!!
  • MARTA Accessible
  • Bi-weekly pay, base pay + incentive pay after 90 days
  • Fun company events: birthday celebration, holiday parties, etc.
  • Overtime available weekly

About this role / types of calls you will handle:

  • Assisting customers in Pennsylvania with their electric and natural gas service.
  • New account set up: credit verification and activation date
  • Transferring and disconnecting service
  • Assisting with billing questions and needs. Taking payments, setting up payment arrangements, explaining utility bills
  • Responding to outage questions
  • Scheduling service calls

Requirements to be considered for this job:

  • Minimum of 2 years of customer service experience. Prior call center experience is an added plus, but not required
  • High School diploma or GED
  • Excellent communication and listening skills
  • The ability to commute to the Perimeter Mall area, Monday - Friday

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