MONTGOMERY, AL 36116
TRC Staffing has immediate openings for full time customer service professionals to join our client's growing team. Our client is looking for mature, outgoing customer service team members as our client's business thrives when their customers are taken care of and satisfied -- after all, customer service is the backbone of a company. If you love interacting with people and want to make sure the customer is taken care of on each call, we have a fantastic opportunity for you.
General Overview: Call center position assisting wireless customers with their account and device (phone/tablets). **Weekends are required**
The Perks + What is in it for you...
• Base pay + incentive pay based on attendance and performance -- ADDITIONAL $1.75 FOR WORKING YOUR SCHEDULE
• 4 weeks of paid training
• ACA Compliant Benefits
• Uncapped overtime available
• Temp to perm opportunity with internal growth opportunities once perm
Types of calls Customer Service Agents assist with:
•Answer inbound inquiries regarding customer accounts and product service via phone. Handle and resolve customer complaints.
•Uses computerized system for tracking, information gathering, and/or troubleshooting. Provide basic product troubleshooting and technical assistance.
•Assist customers in making changes to billing plans and activate new phones for service.
•Negotiate payment arrangements for past due accounts, process payments and restore service
•Take payments and set up payment arrangements
• High School Diploma or Equivalent
• Six months experience in a customer facing environment - prior call center experience an added plus
• Effective listening and communication skills and the ability to interact with external and/or internal customers in a professional, courteous and empathetic manner
• Willingness to work in an environment that requires 100% phone-based customer interaction
• Ability to multi-task and navigate between multiple computer systems quickly and accurately while maintaining a dialogue with customers and meeting performance expectations
• Ability to work a flexible work schedule
Apply today if you are ready to begin your career in Customer Service!