A business to business support person is needed to work with existing and new clients.
- Resolving product and service issues by communicating with customers through email, social media, chat, and phone calls
- Root cause analysis
- Delivering immediate solutions
- Realigning processes to make sure issues do not impact the customer experience
- Monitoring process improvements to ensure they work as planned
- Customer Service
- Problem Solving
- Flawless Documentation Skills
- Data capture and reporting
The position is in Seattle and is accessible by bus.