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Customer Support

SEATTLE, WA 98111

Posted: 09/14/2019 Industry: Miscellaneous Clerk Job Number: 10709

A business to business support person is needed to work with existing and new clients.

Responsibilities:

  • Resolving product and service issues by communicating with customers through email, social media, chat, and phone calls
  • Root cause analysis
  • Delivering immediate solutions
  • Realigning processes to make sure issues do not impact the customer experience
  • Monitoring process improvements to ensure they work as planned

Skills/Qualifications:

  • Customer Service
  • Problem Solving
  • Flawless Documentation Skills
  • Data capture and reporting

The position is in Seattle and is accessible by bus.

eoe

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