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Customer Support Representative Direct Hire

Peachtree Corners, GA 30092

Posted: 03/12/2019 Industry: Customer Service Job Number: 000006268

DIRECT HIRE JOBS!

A high-volume call center located in Norcross has partnered with TRC to fill 35 DIRECT HIRE openings!

  • 1-3 years Customer Service AND/OR Technical Support experience
  • High School Diploma (or equivalent) and willingness to learn through on the job training
  • Apply understanding and knowledge of information systems products and services to assist customers on technical matters
  • Troubleshoot, research, isolate and resolve information system problems using internal knowledge base and tools
  • Recognize customer’s problems that should be escalated to the next level for resolution following established protocols
  • Experience using or supporting Microsoft Windows and PC hardware Ability to multitask between systems and use various applications consecutively with proficient typing skills
  • Analytical thinker with technical aptitude
  • Demonstrates strong verbal, written, and listening skills
  • Exhibits a strong work ethic, must meet quality, productivity, and attendance metrics
  • Exhibit a high level of professionalism with extreme sensitivity to customer satisfaction

Core Responsibilities:

  • Answer inbound calls regarding customer accounts and product services.
  • Obtain information from customer by phone regarding orders for installation of services, turning off/on services, account information changes and/or billing inquiries.
  • Handle and resolve customer complaints.
  • Provide information to potential customers interested in opening accounts for various utilities and communication services.
  • Update and document information in database.

Requirements:

  • Ability to work in a fast paced, inbound call center environment
  • Must possess an outgoing personality and have the ability to build rapport quickly to resolve the customer questions or needs
  • Exceptional communication skills, professional phone etiquette
  • Efficient computer skills required!
  • Experience with MS Office, data entry and the ability to type 30 wpm

Education and Experience:

  • Previous call center experience required
  • Qualified candidate must have a High School Diploma or GED

Target Skill Sets: Call Center, Customer Care, Customer Support, Technical Support, CSR, Help Desk, Norcross, Lawrenceville, Duluth, Peachtree Corners, Doraville

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