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Posted: 03/05/2019 Industry: Customer Service Job Number: 000006077

Customer Service Representative

The CSR will handle inbound calls and respond to customer orders, general inquiries, invoice questions, and customer concerns while projecting a professional company image through phone interaction. The CSR will partner with sales representatives to manage a defined customer base. The CSR position is critical to establishing and maintaining positive customer relationships.

Primary Responsibilities
Obtain and enter in accurate customer orders. Handle inbound calls related to orders, inquiries, and concerns. Customer notification of ready orders. Take order request for samples. Allocate orders to available inventory. Allocate orders to production scheduling. Release orders to transportation. Receive and manage customer complaints. Promote product sales to smaller accounts.Order file management in conjunction with sales rep. Follow-up on customer inquiries not immediately resolved. Bi-weekly C account calls.

Knowledge and Skill Requirements
Minimum High School Diploma, Associates degree preferred. Previous experience in call center or office environment preferred. Basic computer knowledge and data entry skills with ability to learn customer service software applications. Maintain product knowledge of company product line and resale items. Conform to call center metrics on volume, accuracy, product knowledge, call backs, customer satisfaction. Maintain professionalism on and off the phone. Ability to adhere to strict work schedule.

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