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Desktop Support Specialist (IT)

LAWRENCEVILLE, GA 30042

Posted: 07/11/2019 Industry: Help Desk Job Number: 000009307

BASIC PURPOSE:

The Desktop Support Specialist will be responsible for extensive hardware/software/operating system troubleshooting as required to support the deployment and maintenance of desktop computers and peripherals on the WIKA USA platform.

MAJOR ACCOUNTABILITIES/RESPONSIBILITIES OF JOB:

  • Sets up, repairs, configures and maintains PCs, Macs and laptops.

  • Deploys and troubleshoots IP and analog phones, mobile devices, iPads, tablets, cell phones and etc.

  • Installs and configures all types of business software, operating system service pack patches, hot fixes, software updates and upgrades.

  • Sets up printers, peripherals, monitor stands, all equipment by utilizing basic network and server knowledge.

  • Completes all desktop-related escalations from the Help Desk as assigned or directed by management.

  • Performs ancillary duties as needed.

KNOWLEDGE AND SKILL REQUIREMENTS:

  • A+ Certification (must be obtained within 1 year of hire)

  • 2 year technical degree in Computer Science or equivalent experience required

  • 2 years of experience as a PC Technician in medium to large corporate business environment preferred

  • Experience in the following technologies preferred:

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      Microsoft Exchange experience

    • IOS, Android and Blackberry expertise (intermediate-advanced)

    • IP phone support experience

    • Active Directory (user management)

    • Basic Networking and Server knowledge required

  • Excellent communication and personal skills required

  • Working courteously and professionally under pressure

  • Able to work overtime if needed

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