LAWRENCEVILLE, GA 30042
The Desktop Support Specialist will be responsible for extensive hardware/software/operating system troubleshooting as required to support the deployment and maintenance of desktop computers and peripherals on the WIKA USA platform.
MAJOR ACCOUNTABILITIES/RESPONSIBILITIES OF JOB:
Sets up, repairs, configures and maintains PCs, Macs and laptops.
Deploys and troubleshoots IP and analog phones, mobile devices, iPads, tablets, cell phones and etc.
Installs and configures all types of business software, operating system service pack patches, hot fixes, software updates and upgrades.
Sets up printers, peripherals, monitor stands, all equipment by utilizing basic network and server knowledge.
Completes all desktop-related escalations from the Help Desk as assigned or directed by management.
Performs ancillary duties as needed.
KNOWLEDGE AND SKILL REQUIREMENTS:
A+ Certification (must be obtained within 1 year of hire)
2 year technical degree in Computer Science or equivalent experience required
2 years of experience as a PC Technician in medium to large corporate business environment preferred
Experience in the following technologies preferred:
Microsoft Exchange experience
IOS, Android and Blackberry expertise (intermediate-advanced)
IP phone support experience
Active Directory (user management)
Basic Networking and Server knowledge required
Excellent communication and personal skills required
Working courteously and professionally under pressure
Able to work overtime if needed