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Inbound Customer Care Agent (Base Pay + Attendance


Posted: 07/25/2019 Industry: Customer Service Job Number: 9671 Pay Rate: $10.00

Now Hiring: Inbound Customer Care Agents - Full Time | Dunwoody, GA

TRC Staffing and their large call center client in Dunwoody, GA are actively hiring for dynamic, hardworking, fun loving, outgoing, customer service professionals to join our client's growing team. Working in a call center, wearing a headset, this role is working in a fast paced environment assisting customers with their utility service (electric + gas) in the city of Washington DC and surrounding Maryland cities. This is a fantastic opportunity for an entry level candidate wanting to transition out of retail, restaurants, and hospitality fields. If you're looking for a career and some long term stability send your resume in so we can call you!

Let's chat about what you will get:

  • 6 weeks of comprehensive paid training + 3 weeks of on the floor "nesting" (9 total weeks of training!!)
  • Premium set schedules, Monday - Friday. NO WEEKENDS!
  • MARTA Accessible: train station across the street with monthly discounted MARTA Card program
  • Base pay + incentive pay based on schedule adherence
  • Incentive pay based on performance
  • Birthday and holiday celebrations
  • Long term, stable opportunity | temp to perm
  • No sales involved

Types of Calls:

  • Responding to inbound calls from current customers and new customers regarding their utility service. Starting, transferring and stopping service as requested.
  • Billing support: taking payments, budget billing, creating installment plans, collecting on past due accounts, and scheduling future payments
  • Research account discrepancies or issues/problems on account.
  • Outage calls: residential, commercial, and street lights
  • Respond to routine questions, complaints, and service requests

Ideal Candidate + Experience Wanted:

  • High School Diploma or equivalent
  • Positive attitude and strong desire/ability to learn
  • 6+ months of customer service in some capacity. (Retail, Call Center, Restaurants, etc.)
  • Fantastic interpersonal skills
  • Strong computer skills: ability to navigate multiple programs at once, using 2 monitors.
  • Willingness to complete a preemployment drug screen (lab based) and background check
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