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Inbound Customer Care Representative - Utilities

ATLANTA, GA 30346

Posted: 11/06/2018 Industry: Customer Service Job Number: 000004580

Calling all customer service professionals: we want to talk to you! Are you outgoing? Do you thrive on giving A+ customer service every time? Are you someone who never misses work and have been described as reliable and a go to person by prior managers? If you said yes to those questions - APPLY NOW!

We have a client in Dunwoody that is actively hiring and they are looking to hire mature, dependable, and personable customer service agents. Assisting customers in Florida and the Carolinas, our client has a training class starting on February 11 and are looking to add 40 new agents to the TRC Team.

Why TRC? Why this position?

-Our client offers 4 weeks of paid training. 3 weeks in the classroom + 1 week "nesting"

-Base + Incentive pay opportunities based on attendance and performance

-Monthly bonus opportunities based on sales made

-Set, steady schedules Monday - Friday … no weekend work!

-MARTA Accessible + discounted monthly MARTA cards available

About the position:

-Respond to customer calls regarding their utility service. Responsible for setting up new accounts, transferring accounts, and/or closing accounts

-Help customers navigate the online website to update their account information and/or make online payments

-Assist with payments: take payments and post to accounts. Set up payment arrangements as available.

-Work with new customers to activate their new utility service.

-Respond to outage questions

-Offer products and services to customers as applicable

Requirements:

-High School Diploma or equivalent

-Willing to submit to a pre-employment drug test and background check

-Prior customer service experience - call center preferred, but not required

#TRCP

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