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Member Services Assistant

Alpharetta, GA 30005

Posted: 09/27/2019 Industry: Customer Service Job Number: 11361

Our client in Alpharetta is looking to add someone to their member services team - this role supports the member service managers and the sales department with the day to day activities that will contribute to the organization's growth. Our client is looking for someone with a strong customer service background with great organization and time management skills. In this role you will be supporting a key department that drives our client's day to day business.

Key Duties | Responsibilities:

  • Assist with order processing: review and approve orders and ensure accurate processing
  • Ensure timely communications with members regarding status
  • Prepare and perform research projects as needed for the sales team.
  • Provide back up support to the sales team
  • Research and resolve customer issues (billing, accounting issues, etc.)

Requirements:

  • 1-3 years' experience in account management or processing complex orders
  • The ability to provide excellent customer service
  • Bachelor's Degree or equivalent business work experience
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