Cumming, GA 30041
We have partnered with a local driving school in Cumming, GA (off of exit 13, 400 North) to help them identify their Office Administrator. Our client is looking for a customer focused individual to join their team. In this role, you will interact with the customers and clients to ensure their questions are answered and needs are met in both a professional & timely manner.
Location: Cumming, GA
Job Status: Temp to Hire
Schedule Requirements: Monday - Friday, with rotating Saturdays
Job Duties and Responsibilities:
-Interacts with customers/clients in the office, over the phone, and via email in a professional & personal manner
-Quickly and correctly responds to questions and requests for additional information to ensure customers know their services
-Answers incoming calls and directs calls to the appropriate team member as needed
-Resolves customer complaints to ensure full customer satisfaction. Escalates situations as needed.
-Processes credit card payments
-Maintains company database: entering data, updating data, store required documents, etc.
-Assist with marketing needs
-High School Diploma or above
-Prior customer service experience