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Operations Manager


Posted: 06/14/2019 Industry: Supervisor Job Number: 000008671

Job Description

The Operations Manager will be responsible for building up the Dealer Support organization of the US market and maximizing our sales revenue through after-sales (parts & service).

The Division established a Dealer Support operation in Ridgeway (SC) and from this location the company sells and supports their products produced at the three European factories, based in the UK, France and the Netherlands.

The Operations Manager’s main objective is to build the after-sales team and create the structure, process and operations of this new entity:

  • Optimize the branch organization in all departments. Locate areas of improvement and propose corrective actions. Introduce, implement or improve the systems and add structure to the department and create clear processes to optimize the quality, efficiency and effectiveness of the team efforts
  • Managing the day to day operations and organize the shared service with our group companies in accounting, tax, HR and ICT support
  • Marketing and communications
  • Branding
  • New product introduction organizations
  • Exhibitions and Dealer meetings
  • UCC filing of our equipment
  • Dealer appointment process and contractual agreements
  • Together with the Sales Managers, creating business plans and strategies for multiple product line markets that ensure attainment of the branch’s sales goals and profitability
  • Maintaining communication between other divisional operations and divisional management

    by preparing accounting, KPI’s, forecasts and sales reports as requested

  • Reports and provides timely feedback regarding the branch’s performance

  • Manage working capital and accounts receivable; credit control limits

  • Monitor the budget of the branch at all levels (sales, headcount, capex, …)

Job Requirements

• Bachelors or Master degree in engineering or business

• Have a proven track record of success working and developing a sales support team

• Be a proactive, hands-on individual that can develop an organizational structure

• Be a natural leader that is able to demonstrate good practices for the team

• Entrepreneurial mindset

• Ideally have experience within a technical/machine building business

• Willing to grow in and with the role and to potentially develop into the next position

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