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Product Support and Warranty Manager

Greensboro, NC 27409

Posted: 03/11/2019 Industry: Drafter Job Number: 000005895

Do you want to work for a renowned company that is a global leader in mobile solutions?! TRC Professional Solutions is actively searching for a motivated individual to lead our client’s Product Support and Warranty Department.

The Product Support and Warranty Manager will be in charge of

  • Directing product support efforts on behalf of our organization
  • Organizing support tasks, and delegating activities in their department.
  • Must have excellent communication abilities in order to lead a group of professionals in meeting all company objectives.
  • Work with other managers, sharing crucial product support data and resolving issues as they arise.
  • Tasked with ensuring product quality control and rectifying any potential issues before shipping.
  • Must utilize their analytical and problem-solving skills to make such product decisions.
  • Must facilitate client and company communication by helping resolve customer complaints.
  • Ensure that staff members are providing good customer support and service, and the department will deal directly with troubleshooting and diagnosis efforts prior to a warranty claim being submitted by a customer.
  • This role involves processing warranty claims, educating customers about usage, and answering questions.
  • The Product Support and Warranty Manager will also create reports on customer interactions, warranty claims, and related statistics. They will analyze root causes of warranty claims and identify methods to reduce claims.

Above all, the Product Support and Warranty Manager must provide excellent client service, and strive to develop brand loyalty. A Bachelor's degree in Management, Business Administration or a similar field and/or commensurate experience is a must.


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About TRC Professional Solutions

For over 10 years, professionals and employers have trusted TRC Professional Solutions with their business and careers. Year after year, Inavero’s Best of Talent and Staffing awards have been presented to TRC Professional Solutions for providing superior service and results to both our clients and job seekers. We create a different experience for our candidates and clients by remaining solely focused on bringing the right talent to the right opportunity, throughout every stage of our unique recruitment process. For more information, visit:

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