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Sales Support

Charlotte, NC 28262

Posted: 04/30/2019 Industry: Customer Service Job Number: 000007515

Sales Support Specialist

The Inside Sales Department of an award-winning manufacturer of building products is looking for a Sales Support Specialist to join our fast-paced environment. The Sales Support Specialist will be responsible for account management, customer service, and administrative functions to support the Inside Sales team.

Principal Responsibilities of the Sales Support Specialist:

  • Prepare quotes for customers
  • Provide top-notch customer service
  • Assist with administrative duties including pricing communication, reporting, check requests and Oracle system alerts
  • Use available resources and product knowledge to make decisions that best serve our clients
  • Stay abreast of market conditions that could influence client purchasing behavior
  • Maintain up-to-date knowledge of available products and upcoming innovations
  • Support other departments to provide a seamless experience for our clients
  • Perform other duties as required

Requirements for the Sales Support Specialist:

  • Bachelor’s Degree required
  • This position is suitable for entry-level candidates; 1-2 years of inside sales or customer service experience is a plus
  • Knowledge of building materials and processes would be beneficial
  • Strong computer skills. Must be comfortable working in multiple programs (including Microsoft Office and proprietary software)
  • Self-motivated; works well with minimal supervision
  • Strong interpersonal, problem-solving, and communication skills
  • Ability to handle customer objections in a professional and competent manner, while maintaining composure under pressure
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