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Service Coordinator

Kennesaw, GA 30144

Posted: 09/30/2019 Industry: Admin Tech Job Number: 11373

Our client in Atlanta is looking for a Service Coordinator to join their growing team.

The objective of the role would be to assist the Field Service Personnel with positions that have been created as a result of customers' calls for service, technical assistance, or installation of client equipment, The Field Service Rep would also find additional revenue opportunities to fill the clients Technician s day.

  • Make training recommendations based on the geography, customer needs and technical capabilities of the service personnel.
  • Schedule training for the technicians to enhance their technical skills.
  • Support the Regional Service Managers in achieving the goals of company.
  • Provide customer feedback when situations should be escalated to Management s attention.
  • Review Expense Reports and e-labor for technicians.
  • Check for accuracy and makes corrections on expense reports when needed.
  • Solicit service work from customers to maximize schedule when in remote areas.
  • Maintain communications with customers related to schedule delays or postponements.
  • Maintain daily communication with service managers related to schedules and customer issues.
  • Reconcile customer requirements, service tech attributes and parts availability to field techs.
  • Resolve customer complaints, concerns, questions and create service orders for appropriate department personnel.
  • Process service orders in SAP as well as confirm orders have been sent to field service techs.

* From time to time overtime (which has to be approved in advance) and or weekend work maybe required.

About TRC Professional Solutions

For over 10 years, professionals and employers have trusted TRC Professional Solutions with their business and careers. Year after year, Inavero s Best of Talent and Staffing awards have been presented to TRC Professional Solutions for providing superior service and results to both our clients and job seekers. We create a different experience for our candidates and clients by remaining solely focused on bringing the right talent to the right opportunity, throughout every stage of our unique recruitment process. For more information, visit: https://www.trcprofessionalsolutions.com/

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