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Technical Support Representative


Posted: 01/17/2019 Industry: Admin Tech Job Number: 4967

Job Description

Our growing client in the Atlanta area is looking for a Technical Support Representative to join their team. This position is an entry level position with potential to grow within the company and high visibility with the Executive team.

Position: Technical Support Representative

Responsibilities include:

  • Resolving customer service requests via established troubleshooting and protocol procedures.

  • Providing feedback on service tickets.

  • Following departmental procedures regarding escalations and providing quick resolutions.

  • Performing tasks of Customer Support Representative as needed.

  • Maintaining knowledge of all products and troubleshooting procedures for assigned team.

  • Collaborating with other Support team members to meet IT departmental goals and needs.

  • Performing other duties as requested by Management/Supervisory Team.

    Qualification include:

  • Associates Degree, Bachelors preferred.

  • 1-2years of remote technical support experience.

  • Must have experience with TCP/IP networking configuration, DHCP, Linux SQL.

  • Must also have experience using (Magic, Remedy, Heat, Salesforce, Service Now).

  • Candidate must be able to handle workload of 25+ support cases/day or 80+ inbound requests.

  • 2-3 years of call center experience.

  • Candidate must also be able to work 1 weekend and 1 holiday.

  • Must be able to type 35 to 40 wpm.

  • Restaurant experience is a plus.

About TRC Professional Solutions

For over 10 years, professionals and employers have trusted TRC Professional Solutions with their business and careers. Year after year, Inavero s Best of Talent and Staffing awards have been presented to TRC Professional Solutions for providing superior service and results to both our clients and job seekers. We create a different experience for our candidates and clients by remaining solely focused on bringing the right talent to the right opportunity, throughout every stage of our unique recruitment process. For more information, visit:

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