Cary, NC 27511
Technical Support Specialist Needed in Raleigh! Direct Hire Opportunity!
What You’ll Get:
Full-time, 40+ hours per week
Growth opportunities within the company
Why should you work with TRC Staffing Services?
At TRC Staffing we are committed to helping our clients and employees find the best fit. TRC works hard to campaign for our employees and help them land the position. We want to help change our employees lives and provide them with an extraordinary experience unlike any other. TRC Staffing offers benefits for our employees including, holiday pay, longevity bonus, partial paid medical insurance, electronic time keeping and direct deposit.
What We Want:
Individuals who are looking for a career
Candidate must have skills and abilities necessary to fulfill technical support functions using CRM systems - troubleshooting
Organized, responsible individual
Bachelor's degree with emphasis in Film, Television Production or parallel field experience preferred
About the Opportunity:
The technical support team member provides the customer with consultation, training, troubleshooting, and problem-solving both prior to and after a product purchase as well as works as a liaison between other departments and the end-user. This support extends to hardware, software and services. The nature of our products requires someone with a strong film industry/ audio and video technology (AV) background & knowledge base. This individual must have excellent verbal and written communication skills to clearly express and comprehend complex ideas through the customer medium of choice, including phone, online chat, email, forums, personal interactions and web-based ticket systems.
Our customers work in a wide range of industries, around the world, under tight deadlines and have varying technical backgrounds; a friendly, positive, and energetic attitude is required to patiently explain concepts, keep a cool head under pressure and troubleshoot issues.
Work Schedule & Hours:
Monday – Friday from 8:00 am – 5:00 pm
Essential Duties & Responsibilities:
Only qualified candidates will be contacted
Drug Screen and Background check required
TRC Staffing Services, Inc. is a drug free environment and
Equal Opportunity Employer/Minorities/Females/Veterans/Disabled
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