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Columbia, SC 29201

Posted: 08/14/2019 Industry: Customer Service Job Number: 10209 Pay Rate: $16.50

Risk Evaluation:

  • Uses good judgement to evaluate new applications and renewals in a timely manner for compatibility with underwriting guidelines and procedures.Reviews various underwriting reports such as loss history, financial, and underwriting inspection reports to verify accuracy of information and eligibility of the risk.Approves, modifies, or rejects these applications and/or renewals according to established guidelines and provides the necessary documentation for others to follow the underwriting decision made.

    Customer Service:

  • Maintains superior levels of customer service by responding to inquiries and questions from agents, vendors, customers and internal departments regarding rating, coverage(s), underwriting guidelines, and procedures.Researches problems and assists with solutions.Obtains additional underwriting information as needed to foster a cooperative agency/insurer relationship.


  • Endorsement processing:All changes made to the policy should be processed within 48 hours of receipt with the correct effective date, using the correct reason code and comment.Employee is responsible for pulling this information from the appropriate sources in a timely manner.

  • Cancellation processing: Processes cancellations with the correct effective date and reason(s), following company guidelines and adhering to the requirements of the state in which the risk is located. Sends letter notifying agent of the effective date and reasons for the adverse action.

  • Reinstatement processing:Notifies the agent and processes reinstatement in the policy operating system.

  • Follow up: Pending policies should be diaried in the appropriate operating system.

    Documentation and Correspondence:

  • Reviews all comments and correspondence provided in the policy operating system prior to taking action.

  • Documents all pertinent comments relating to coverage changes, endorsement processing, rating changes, underwriting eligibility issues, correspondence received, conversations with agents, etc.

  • Bachelor degree preferred in relevant field plus 1-4 years of insurance experience; or a comparable combination of education and experience.
  • Insurance industry courses or certifications a plus.
  • Experience in insurance processing systems.


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