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Underwriting Support Specialist


Posted: 05/20/2019 Industry: Customer Service Job Number: 000007950

Underwriting Support Specialist needed in Downtown Greensboro, NC!

Full-Time, Temporary Position providing support to the Field Underwriting Team.

  • The incumbent works under clearly defined procedures and processes with regular supervision on most work assignments
  • Provides phone coverage to relay incoming, outgoing, and interoffice calls
  • Managing and fielding incoming calls, assisting with loan file registration, and performing routine administrative tasks
  • Retrieves voicemail and updates outgoing voicemail greeting
  • Provides customer service by directing callers/clients to the appropriate staff member
  • Responding to basic inquiries in a timely manner within assigned level of authority
  • Assists Underwriting Support staff with requesting missing documents
  • Adheres to performance standards for productivity, quality, turnaround time, and data accuracy

Knowledge & Skills:

  • Basic knowledge of mortgage industry.
  • Ability to follow instructions, prioritizes workload, and performs basic administrative tasks
  • Proficient in telephone/switchboard console operation
  • Strong accuracy and attention to detail
  • Strong customer service orientation
  • Excellent oral and written communication skills to effectively deal with customers in a professional, concise, and courteous manner
  • Basic proficiency with MS Office and underwriting system applications


  • Type a minimum of 35 wpm
  • Strong organizational skills
  • 6 months - 1 year previous experience
  • High School Diploma or GED
  • Excellent Attendance
  • Must pass Background and Drug Screen

If you feel that you may be a good fit - apply at!

Why should you work with TRC Staffing Services?

At TRC Staffing we are committed to helping our clients and employees find the best fit. TRC works hard to campaign for our employees and help them land the position. We want to help change our employees lives and provide them with an extraordinary experience unlike any other. TRC Staffing offers benefits for our employees including, holiday pay, longevity bonus, partial paid medical insurance, electronic time keeping and direct deposit.

About TRC Staffing Services:

TRC Staffing Services, Inc. is a full-service staffing solutions provider with over 35 years of industry experience and is one of the largest privately held staffing firms in the country. TRC offers traditional staffing services through TRC Staffing Services and professional and technical staffing through our specialized recruiters at TRC Professional Solutions. In addition to these world class service offerings, TRC also provides managed services to leading organizations through our TRC IMPACT Services program.

We are the proud winners of Best of Staffing™ Talent and Client awards each year since inception, with only 2% of staffing firms making the list each year. This commitment to quality fuels our mission to help our customers build their business and help our employees build their future.

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